1 reviews | Active since May 2015
DEPOSITED THE MONEY TO STANDARD BANK ATM
IT WAS ON THE 08 APRIL 2016. I WAS DEPOSITING THE MONEY FOR THE SCHOOL FEES TO ONE OF THE STANDARD BANK ATM. I PUT THE REST OF THE MONEY AND IT ONLY TOOK SOME MONEY AND RETURN THE SMALL ACCOUNT. TO MY SURPRISE IT DID NOT GIVE ME THE SLIP TO SHOW THE PAYMENT TO THAT ACCOUNT AND IT DIDN'T RETURN THE MONEY. I WENT TO REPORT IT TO STANDARD BANK BRANCH THAT IS IN CNR OF COMMISSIONER AND HARRISON. THE REFER NUMBER IS ***). THEY TOLD ME THE PROBLEM WILL BE FIXED ON THE 15 APRIL 2016. WHEN I ASK IF THEY CANT OPEN THE ATM IS THEN THEY TOLD ME THAT IT IS NOT THE BRANCH ATM SO THEY CANNOT DO THAT. IT IS THE HUGE MONEY THAT WENT IN AND I CANT JUST BE SETTLED AT ALL. WHAT KIND OF A THING IS THIS. AM SURE THE MONEY WAS FOUND INSIDE THE ATM.
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
