Deposit unresolved since 7th March 2019

Since the 7th March 2019. I did a deposit a ATM in Grassy Park Branch of an amount of R5850. 00. The same day I sent and email to report the incident then the next day the 8th I went to report the problem in that branch. Through this entire time even today. I have been going to branches calling wasting R250 of airtime trying to resolve the matter but at this I feel really hopeless. I was told to wait till the 15th March it passed. They said the 18th it passed today is the 1st of April and no one seems to be able to help. They sent enquiries to the ATM custodians but still nothing. Am starting to think of I am not gonna get my money. Frustrated. I have been told the matter was being escalated but still nothing at all.