Deposit retracted from OR TAMBO Airport ATM

It's very bad that such a big bank is having such a small problem and failing to solve it. I had an account with standardbank more than 10 years ago, and had a problem that when I was trying to withdraw money from the ATM, the machine just switched off, but I didn't receive the money. I made sure I stayed and never moved until the money truck came and I explained what happened, and they told me to call the customer service and explain what happened. And I did so. But it looks like no one was attending my query, as it just closed without feedback. I stopped using standardbank for that. And now, I just opened a new one, hoping that things have changed, but no.... I was depositing money at ORTAMBO ATM on the 26th of march in the morning. It happened that the machine said deposit has been retracted. I continued to do more deposits after that which were successful. But the total of the amount I deposited did not match what was on my banking app. I called their customer service as this happened early before the branches opened. And they sent me an email with the reference number saying a consultant will call me back in 24hrs, 2 days later, no one has called me. I called again and they gave me another reference number because apparently the 1st one I had is not the one they use to do follow-up. Like, do I care about the reference number or I just want my money? This is very bad for an international bank to have such a small problem and fail to solve it so quick, and it looks like I'm having the same problem where I just receive the reference number so that it looks like someone is attending my query, but as soon as I hang-up the phone, no one remembers that I ever called, and the query will just be closed like that. And just when I search the internet, I find many other people complaining about the same problem. This is very 👎