1 reviews | Active since Aug 2014
Deposit not reflecting after 10 days
Funds were deposited on my account on Friday 9 July 2021 and the ATM jammed. The consultant informed that the cash will reflect on Monday and the sms I received said the funds will be available on the 14th. Today its the 19th and still nothing. A deposit is done so the the recipient can access the funds immediately. the bank encourages us to use an ATM for deposits and then when there is a technical error it takes forever to be resolved. I have made contact several times and I've been told I will be contacted soon and still nothing. I'm supposed to use the funds for transportation to work, and now I need to borrow because of this inconvenience. How can it take 10 days just for funds to reflect this is totally unacceptable.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***