1 reviews | Active since Aug 2016

17 Oct 2017, 12:50

Deposit not received

A cash deposit was made into my account on 16 Oct 2017 from the Standard Bank "The Glen" branch. Tellers indicated that the system was offline and the amount deposited would reflect in my account later in the day. The money is still not reflecting in my account. I tried to call the customer service center to inquire about the matter and no answers could be provided and no commitment from Standard Bank of when will the problem be fixed.

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Replies (2)
Standard Bank
Standard Bank's reply17 Oct 2017, 13:45
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Oct 2017, 13:58
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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