MH
Manchue H
1 reviews | Active since Oct 2017
15 Sept 2022, 11:38
Deposit made not reflecting in account, Call centre does not respond
A deposit of R1 900.00 was made into my father's account, who is a pensioner. An error message was received indicating "We cannot proceed your request due to technical problems. Please try again later." The call centre was called as this was afterhours and was informed that the matter would be escalated. However, numerous calls and promises later by multiple call centre agents, no response has been received and continuous promises to phone back as the matter will be escalated.
Helpful (0)
Replies (2)0
Replies (2)MH
Manchue H's updateReviewer Update
15 Sept 2022, 11:40Correction to the above the amount isR2 200 not R1 900
MH
Manchue H's update15 Sept 2022, 11:40
Reviewer Update
Correction to the above the amount isR2 200 not R1 900
Standard Bank's replyOfficial
15 Sept 2022, 11:44Hi Manuchue
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Sept 2022, 11:44
Official
Hi Manuchue
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team