GM
Gugu M
1 reviews | Active since Mar 2022
12 Oct 2025, 07:56
Deposit
I was depositing money then one bill was supposed to be retracted but the machine got stack since it said retracting the money while depositing I never got proof of payment and went inside to report they made a query for me I got a reference since they said wait a day to get second sms weeks later no sms I lost the money and time trying to go there every day but with no avail am disappointed like a big back acting like their customer service is from Temu something they can sort in seconds is taking weeks I never experienced such in other banks their customer service is top notch
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
12 Oct 2025, 08:11Dear Gugu
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Oct 2025, 08:11
Official
Dear Gugu
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
13 Oct 2025, 15:05Dear Gugu
Thank you for taking our call and confirming that our ATM team has reached out and resolved this matter.
We will be closing this matter on our side.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and confirming that our ATM team has reached out and resolved this matter.
We will be closing this matter on our side.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Oct 2025, 15:05
Official
Dear Gugu
Thank you for taking our call and confirming that our ATM team has reached out and resolved this matter.
We will be closing this matter on our side.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and confirming that our ATM team has reached out and resolved this matter.
We will be closing this matter on our side.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***