deposit

On the 31 Dec 2015 I went to the bank made a deposit of R10000 to someone, I only realised when I get home that the receiver received R1000 instead of R10000 when she called I immediately went back to the deposit sleep and realised that the total amount below( which was written by the teller) was written R1000 instead of R10000. As it was new years eve and late, I rushed to the bank on Saturday morning, when I arrived at the bank we spoke to Yvonne the team leader who said the teller was not at work and cannot help us we must come back on Monday, on Monday we went back and we spoke to the Branch Manager Sharon Masina who said they will investigate and we must go to the police station to made avidafit so we can be able to look at the footage, on Tuesday we went back and was told that the teller did not have any discrepancy her till was balancing and were told to write a letter to explain what happened and claim but we were never shown a footage, days went by without hearing from them and on Friday the 08/01/2016 Yvonne called asking about the case number, today was told to open a case, police can't help as they say they want a printout from the bank which the bank did not give me.