Deplorable Service

l have been banking with Standard Bank since 2007 however yesterday l witnessed deplorable service from the ***** department whilst confirming a payment made to our account. A lady called Fihlani Ziyanda called to confirm a payment made to our account to which l did, but however mentioned there would be a hold on the funds until our client confirmed making payment.

l acceded to that but further informed her that l didn't see the reason for that as this was not the first time we received payment from that client. And further related the urgency of paying our bills. However she stood her ground stating that they will put a hold on the account until today after the client has confirmed payment.

l contacted my Nelspruit branch for assistance and provided supplementary emails to confirm payment in order to assist the process. However the day is almost over l still cannot access the funds later lone pay bills as promised.