DEPLORABLE CUSTOMER SERVICE

Today I called Standard Bank ***to enquire about my VAF Access Finance account. I called at 09:40. By 09:45 the call was not answered. I called again at 10:16 and want to enquire about my VAF Access Finance account. After givng my VAF Access Finance account it was indicated that the account must have 12 digits so I gave her my 12 digit account number. She indicated that it was not the correct department and requested me to hold. I waited for about 7-10 minutes and she told me that the correct department number is ***. I dialled the number but got a continious peep sound. After calling back I spoke to the switchboard operator and asked for the VAF Access Finance department. I was told hat he never heard of such a department and transferred to VAF department. The consultant told me that it was the incorrect department and that I should phone 011- ***. I rep**** that the number is faulty and she gave me 011- ***. She promised to speak to the department prior tranferring. I called again at 10:46 asked for the manager and was told that they do not know who the manager of the VAF Access Finance department is but will ask him to call me. I am still waiting