TM
Tshepo M
1 reviews | Active since Dec 2020
30 Apr 2025, 15:50
Deplorable
Yesterday I experienced a ***** fright and cancelled my cards and online banking, which was an extremely horrible event. I was advised to call my business banker for any issues with my business account, but it turns out I have a new business banker I've never heard about and the email I've sent them might as well have gone to Hell. It actually gets worse. A day later all I've gotten is a new replacement card and the number for Online Banking. I've been on the phone for an hour. Don't bother with this bank.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
30 Apr 2025, 15:52Dear Tshepo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Apr 2025, 15:52
Official
Dear Tshepo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
TM
Tshepo M's updateReviewer Update
02 May 2025, 06:00You’re still getting worse because now I’m sitting with a negative balance because you won’t release my money. In what world has a public holiday stopped one from receiving money? I’m duly looking for a new bank, I want nothing from you
TM
Tshepo M's update02 May 2025, 06:00
Reviewer Update
You’re still getting worse because now I’m sitting with a negative balance because you won’t release my money. In what world has a public holiday stopped one from receiving money? I’m duly looking for a new bank, I want nothing from you
Standard Bank's replyOfficial
02 May 2025, 08:14The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 May 2025, 08:14
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
TM
Tshepo M's updateReviewer Update
27 May 2025, 18:14I asked for the business banker to reverse the card replacement fee for the business account and it has not been done. It’s an arrears now and I was hospitalised under the impression that there would be enough funds for the period until the next debit. I’m honestly going to close this account because your business accounts are nothing but absolute *******.
TM
Tshepo M's update27 May 2025, 18:14
Reviewer Update
I asked for the business banker to reverse the card replacement fee for the business account and it has not been done. It’s an arrears now and I was hospitalised under the impression that there would be enough funds for the period until the next debit. I’m honestly going to close this account because your business accounts are nothing but absolute *******.