Departments sends me in circles...

Standard bank added an insurance policy to my home loan without my content [other insurance is in place that was sent to them]. Short-term insurance says that they cannot cancel it and that it must be done by the home loan department and the home loan department says that the short-term insurance department must cancel the policy.

Can someone from Standard bank have the department talk to each other and decide who is willing to assist?

There is also no response from your email address on the insurance policy email for 12 days now.