YN
Yureeshka N
1 reviews | Active since Jul 2012
15 Aug 2025, 11:58
***** department works backwards
It seems like my card details were ****** and some transactions were going off my account. Bolt transactions not made by me totalled R300. I received approval for transactions amount to R5000 for booking.com. I declined them of course but the Bolt transactions went off my account. The manner in which Standard Bank conducts their ***** investigations is appalling. They inconvenience the customer instead of the perpetrator. Standard bank needs to take a page out of Absas ***** department and focus on reversing the transactions first and THEN investigate the transactions. Cancelling my card and issuing a new one, and THEN doing the investigation is a huge inconvenience to me.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
15 Aug 2025, 12:00Dear Yureeshka S,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply15 Aug 2025, 12:00
Official
Dear Yureeshka S,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
YN
Yureeshka N's updateReviewer Update
18 Aug 2025, 19:50The ***** is still continuing!! No one has contacted me!
I need all the *****ulent transactions reversed and my money back! Surely the location of the transactions can be picked up and you'll see that I'm not even in that location. The lack of urgency from Standard Bank is astounding.
I need all the *****ulent transactions reversed and my money back! Surely the location of the transactions can be picked up and you'll see that I'm not even in that location. The lack of urgency from Standard Bank is astounding.
YN
Yureeshka N's update18 Aug 2025, 19:50
Reviewer Update
The ***** is still continuing!! No one has contacted me!
I need all the *****ulent transactions reversed and my money back! Surely the location of the transactions can be picked up and you'll see that I'm not even in that location. The lack of urgency from Standard Bank is astounding.
I need all the *****ulent transactions reversed and my money back! Surely the location of the transactions can be picked up and you'll see that I'm not even in that location. The lack of urgency from Standard Bank is astounding.
Standard Bank's replyOfficial
19 Aug 2025, 06:56Thank you for bringing this issue to our attention. We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Aug 2025, 06:56
Official
Thank you for bringing this issue to our attention. We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
YN
Yureeshka N's updateReviewer Update
25 Aug 2025, 21:30Guys, what's happening??? I was told that my card was cancelled and deactivated but there are declined transactions still taking place. The ***** department doesn't take ***** seriously. Standard Bank is the worst when it comes to *****!!!!
YN
Yureeshka N's update25 Aug 2025, 21:30
Reviewer Update
Guys, what's happening??? I was told that my card was cancelled and deactivated but there are declined transactions still taking place. The ***** department doesn't take ***** seriously. Standard Bank is the worst when it comes to *****!!!!