CP
Corne P
1 reviews | Active since Jan 2011
07 May 2024, 18:34
***** department is a ***** !
A ***** case was logged on the 06th of May 2024 on my account.
I was told if i want to reverse the ***** case i need to submit an affidavit which i did and i was advised that the hold on the recipient account would be lifted immediately.
I have been on the phone, to a branch and on emails the entire day.
Absolute no assistance - the affidavit has still not reacted the recipient bank.
Can someone look into this as soon as possible as the recipient cant access her bank account?
Helpful (0)
Replies (4)0
Replies (4)CP
Corne P's updateReviewer Update
07 May 2024, 18:35Just a note i did confirm with the call center agent that this was not a *****ulent transaction.....
CP
Corne P's update07 May 2024, 18:35
Reviewer Update
Just a note i did confirm with the call center agent that this was not a *****ulent transaction.....
Standard Bank's replyOfficial
07 May 2024, 21:58Dear Corne
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 May 2024, 21:58
Official
Dear Corne
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
CP
Corne P's updateReviewer Update
08 May 2024, 11:46Good morning.
Your reply is not satisfactory - i specifically requested that this matter be withdrawn, the person who is dealing with this matter is not replying to emails from Tyme Bank and also not assisting the suppliers' bank agents to unblock her account. They are waiting for the instruction from Standard Bank to unblock the account. I have made numerous attempts in contacting you, your agents assured me that the matter will be withdrawn as soon as a sworn affidavit is received, this was sent yesterday morning already. I went to the bank and they were also not able to assist me.
I am fuming and this is causing a lot of issues for the supplier who rendered services to me. When i contacted Standard Bank on Monday evening i specifically requested that no case is open or payment reversed.
Why is standard bank giving me two versions of events.
I want this resolved today still. The person dealing with this matter is Mr/Ms Ramahela.
Can the transactional department not call me directly so that the instruction to unblock the account can be done now?
I do not understand why you are not actining the request sent yesterday and why i was told that it will be actining as soon as the affidavit is received.
Your reply is not satisfactory - i specifically requested that this matter be withdrawn, the person who is dealing with this matter is not replying to emails from Tyme Bank and also not assisting the suppliers' bank agents to unblock her account. They are waiting for the instruction from Standard Bank to unblock the account. I have made numerous attempts in contacting you, your agents assured me that the matter will be withdrawn as soon as a sworn affidavit is received, this was sent yesterday morning already. I went to the bank and they were also not able to assist me.
I am fuming and this is causing a lot of issues for the supplier who rendered services to me. When i contacted Standard Bank on Monday evening i specifically requested that no case is open or payment reversed.
Why is standard bank giving me two versions of events.
I want this resolved today still. The person dealing with this matter is Mr/Ms Ramahela.
Can the transactional department not call me directly so that the instruction to unblock the account can be done now?
I do not understand why you are not actining the request sent yesterday and why i was told that it will be actining as soon as the affidavit is received.
CP
Corne P's update08 May 2024, 11:46
Reviewer Update
Good morning.
Your reply is not satisfactory - i specifically requested that this matter be withdrawn, the person who is dealing with this matter is not replying to emails from Tyme Bank and also not assisting the suppliers' bank agents to unblock her account. They are waiting for the instruction from Standard Bank to unblock the account. I have made numerous attempts in contacting you, your agents assured me that the matter will be withdrawn as soon as a sworn affidavit is received, this was sent yesterday morning already. I went to the bank and they were also not able to assist me.
I am fuming and this is causing a lot of issues for the supplier who rendered services to me. When i contacted Standard Bank on Monday evening i specifically requested that no case is open or payment reversed.
Why is standard bank giving me two versions of events.
I want this resolved today still. The person dealing with this matter is Mr/Ms Ramahela.
Can the transactional department not call me directly so that the instruction to unblock the account can be done now?
I do not understand why you are not actining the request sent yesterday and why i was told that it will be actining as soon as the affidavit is received.
Your reply is not satisfactory - i specifically requested that this matter be withdrawn, the person who is dealing with this matter is not replying to emails from Tyme Bank and also not assisting the suppliers' bank agents to unblock her account. They are waiting for the instruction from Standard Bank to unblock the account. I have made numerous attempts in contacting you, your agents assured me that the matter will be withdrawn as soon as a sworn affidavit is received, this was sent yesterday morning already. I went to the bank and they were also not able to assist me.
I am fuming and this is causing a lot of issues for the supplier who rendered services to me. When i contacted Standard Bank on Monday evening i specifically requested that no case is open or payment reversed.
Why is standard bank giving me two versions of events.
I want this resolved today still. The person dealing with this matter is Mr/Ms Ramahela.
Can the transactional department not call me directly so that the instruction to unblock the account can be done now?
I do not understand why you are not actining the request sent yesterday and why i was told that it will be actining as soon as the affidavit is received.
Standard Bank's replyOfficial
08 May 2024, 13:15Dear Corne
Our team has escalated this matter.
We will be in touch with further feedback.
Sorry for the delay caused.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has escalated this matter.
We will be in touch with further feedback.
Sorry for the delay caused.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 May 2024, 13:15
Official
Dear Corne
Our team has escalated this matter.
We will be in touch with further feedback.
Sorry for the delay caused.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has escalated this matter.
We will be in touch with further feedback.
Sorry for the delay caused.
Kindest regards
Standard Bank Hello Peter Team
***