***** department and Telesales

Worse ever experience with the ***** department. The most *********** people. I logged a ***** case and was told that it would take about 4-6 weeks to be resolved. We’re on week 8 and still not resolve, the only thing they do is send you automated messages every single morning.

Telesales depart is also useless, all they do is tell you they escalate the case but no one ever comes back to you. Even worse, the telesales agents refuse to give you their names “for security reasons” according to them. I’ve been calling in every single day since last week and nothing has been done.

I’ve been with this bank for more than 10 years and saving hundreds of thousands with them. I’m disgusted and disappointed by their service and wouldn’t advise anyone to bank with them.