***** Department

I have reported a case with Standard Bank on the 3rd of April 2024 for *****ulent activity where money has been EFT to my account to other banks. 21 May 2024 Outcome of the investigation recieved: Standard Bank has concluded the investigation and confirm that the bank attended to the matter in accordance with the prescribed policies and processes, and we could find no fault on the bank’s part.

I am profoundly disappointed by the investigation's outcome done by Standard Bank and am currently unhappy with the inability to refund the removed amount from my account. This situation demonstrated a clear lack of consideration for me as a client and has undermine my trust in Standard Bank. It implies that my money is at risk without any insurance protection in case of *****. As a customer, I find the resolution of my case unsatisfactory. It has led me to question my standing relationship with Standard Bank and my overall value to the institution.

Standard Bank has always been my bank of choice. I have entrusted them with my income and financial needs such as Home Loan, Vehicle Finance, Revolving Credit, Credit Card, Overdraft, yet still get such response of not taking accountability. Last communication was on 12 June 2024 I had with Standard Bank was they will relook at this case and find a resolution it's been 2 weeks still have not yet recieved any feedback.