***** department

I laid a ***** case against transactions on my credit card. I forwarded my bank representative Helga a list of all the transactions. I was informed all the transactions had been approved for reversal. When I checked my account only two were reversed. I informed my representative Helga, yet to date I cannot get reposne from Helga nor the ***** department on the rest of the transactions. This has been going on since 26th July and todate I can't get a informative answer.