JH
Jaco H

1 reviews | Active since Apr 2016

19 Oct 2020, 17:17

Denied access to my access bond

I took a home loan with Standard Bank in 2006. This was an Access Bond which is link to my current (cheque) account. Throughout the years a stop order are in place by which they receive their payments monthly. Intermittently I made cash payments and withdrawals at will up until the 16-10-2020. I phoned, visit the back but without success to access the money in my home loan account. At no stage was I inform that this facility are withdrawn but Standard bank unilaterally ceased my access. I comp**** with their demands that my wife must sign that I can access the home loan account, still that access denial is enforced. They demand that I sign a debit order for insurance even though a stop order is in place and deductions go off every 15th of the month. Standard bank initiate access to my access bond immediately. Stay out of my marriage.

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Replies (2)
Standard Bank
Standard Bank's reply20 Oct 2020, 01:14
Official
Hello Jaco
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards  Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Oct 2020, 13:43
Official
Good day Jaco, 
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for more details has been sent to you, we await your response.
Kind regards 
Complaint Resolution Centre