SL
Sphesihle L
1 reviews | Active since Jun 2023
29 Jun 2023, 13:22
Denied access to funds
Standard bank lock my account because of my money that i sent from my other bank account and they said i need to sumbit a POP which i did. And it's been days now nor respons from their side on the matter and every times i try reaching out to customer agent i get nor response either. At this point using Standard bank is a total nightmare to me because month end is here and still don't have any access to my money
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
29 Jun 2023, 13:27Sphesihle
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply29 Jun 2023, 13:27
Official
Sphesihle
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
SL
Sphesihle L's updateReviewer Update
29 Jun 2023, 13:29Will be appreciated because i got bills to pay
SL
Sphesihle L's update29 Jun 2023, 13:29
Reviewer Update
Will be appreciated because i got bills to pay
Standard Bank's replyOfficial
29 Jun 2023, 13:32Hello Sphesihle
The matter will soon be assigned and escalated.
Please be on the look out for a call from our team with feedback.
Kindest regards, Standard Bank Hello Peter Team ***
The matter will soon be assigned and escalated.
Please be on the look out for a call from our team with feedback.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply29 Jun 2023, 13:32
Official
Hello Sphesihle
The matter will soon be assigned and escalated.
Please be on the look out for a call from our team with feedback.
Kindest regards, Standard Bank Hello Peter Team ***
The matter will soon be assigned and escalated.
Please be on the look out for a call from our team with feedback.
Kindest regards, Standard Bank Hello Peter Team ***
SL
Sphesihle L's updateReviewer Update
29 Jun 2023, 13:33Ok thanks
SL
Sphesihle L's update29 Jun 2023, 13:33
Reviewer Update
Ok thanks
Standard Bank's replyOfficial
29 Jun 2023, 14:08Hi Sphesihle
The matter has been escalated, we will inform you once feedback is received.
Regards, Standard Bank Hello Peter Team ***
The matter has been escalated, we will inform you once feedback is received.
Regards, Standard Bank Hello Peter Team ***
Standard Bank's reply29 Jun 2023, 14:08
Official
Hi Sphesihle
The matter has been escalated, we will inform you once feedback is received.
Regards, Standard Bank Hello Peter Team ***
The matter has been escalated, we will inform you once feedback is received.
Regards, Standard Bank Hello Peter Team ***
SL
Sphesihle L's updateReviewer Update
29 Jun 2023, 14:12Standard Bank: Service request no. *** due on 06.07.2023 is now open. Queries? ***.
I just received this text now meaning i need to wait for another 7 days for the matter to be resolved
I just received this text now meaning i need to wait for another 7 days for the matter to be resolved
SL
Sphesihle L's update29 Jun 2023, 14:12
Reviewer Update
Standard Bank: Service request no. *** due on 06.07.2023 is now open. Queries? ***.
I just received this text now meaning i need to wait for another 7 days for the matter to be resolved
I just received this text now meaning i need to wait for another 7 days for the matter to be resolved
Standard Bank's replyOfficial
29 Jun 2023, 14:16Hello Sphesihle
Not at all, this matter is referred to our ***** stakeholder. This matter will be treated as urgent.
Please be on the look out for a call from our team.
Regards, Standard Bank Hello Peter Team ***
Not at all, this matter is referred to our ***** stakeholder. This matter will be treated as urgent.
Please be on the look out for a call from our team.
Regards, Standard Bank Hello Peter Team ***
Standard Bank's reply29 Jun 2023, 14:16
Official
Hello Sphesihle
Not at all, this matter is referred to our ***** stakeholder. This matter will be treated as urgent.
Please be on the look out for a call from our team.
Regards, Standard Bank Hello Peter Team ***
Not at all, this matter is referred to our ***** stakeholder. This matter will be treated as urgent.
Please be on the look out for a call from our team.
Regards, Standard Bank Hello Peter Team ***
SL
Sphesihle L's updateReviewer Update
29 Jun 2023, 14:16Ok
SL
Sphesihle L's update29 Jun 2023, 14:16
Reviewer Update
Ok
Standard Bank's replyOfficial
29 Jun 2023, 14:44Thank you
Standard Bank's reply29 Jun 2023, 14:44
Official
Thank you
Standard Bank's replyOfficial
03 Jul 2023, 12:44Dear Sphesihle,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2023, 12:44
Official
Dear Sphesihle,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***