Demand for Credit Transfers - Emotionally paralyzed

I am happy about the security systems with the bank that tracked activity on my credit card (previous) and notified me about it before we deactivated the card. I since got a new card number, same credit account. I then cancelled a 3rd party service/bookings which I reserved with a payment from my previous deactivated credit card numbers, so that I can be refunded, but the refund went straight to my deactivated card and for 3 months now, calling weekly, with long waiting hours, I am still not assisted with moving the money from my previous card to the current card. My money is sitting with Std Bank without any interest and Std Bank's attitude through their consultants is emotionally paralyzing.