MM
Marcus M
1 reviews | Active since Dec 2019
24 Dec 2019, 08:16
Delivery of Sim
I ordered my standard Bank mobile sim on the 4th of December and was notified it would be delivery in 48-72 hours to my work address , only yesterday I received an SMS from RAM the courier service they use that my sim is out for delivery on the 24th of December , and I am out of office till January in a different province . why such a delay and how do I go about receiving my package or changing the address since it already on its way to an empty offfice
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Replies (2)
Standard Bank's replyOfficial
24 Dec 2019, 15:17Dear Marcus Magagane
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Standard Bank's reply24 Dec 2019, 15:17
Official
Dear Marcus Magagane
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Standard Bank's replyOfficial
07 Jan 2020, 10:00Dear Marcus Magagane
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter is being dealt with.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter is being dealt with.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply07 Jan 2020, 10:00
Official
Dear Marcus Magagane
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter is being dealt with.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter is being dealt with.
Kind regards
Clint Petersen
Complaint Resolution Centre
***