1 reviews | Active since Feb 2017
Delivery of cheque card
<p>I cancelled my cheque card over this last weekend as I suspected an unusual login. I subsequently cancelled my card and ordered a new one. I asked that the card be delivered to my local branch. I called on the 3rd day after oredring the card to follow up where the card is. To my dismay 1.) The card was given to the couriers on Monday the 30th already so surely it should have been delivered by now? (I believe I should at least receive the card today Wed the 1st of Feb) and 2.) The card was going to be sent to another branch miles away! Sorry Standard Bank I do not buy that it takes 5-7 working days to deliver a card to a branch. If it is a cost issue for you allow your customers the choice of paying an extra amount to have the card delivered within 48 hours. The cost far outweighs the inconvenience of not having any access to your funds for five days over month end!!!</p>
Good day Russell McLaren
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Russell McLaren
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Russell McLaren
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Russell McLaren
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
