Deleting an email without responding to your clien

<br> Email sent to [Email Removed] on 03/02/2016 to appeal a decision to decline reqeust for readvance. Got notification today (read receipt) that our email was deleted without it even being read.<br> Your message was deleted without being read on Saturday, February 06, 2016 12:46:56 AM (GMT+02:00) Harare, Pretoria.<br> I my original email I asked that the co-owner must be called as I can't take personal calls at work. I asked permission to call and dialled the call center on Friday, no one could see who was dealing with our request as no notes was made on the system.<br> Is it too much to at least just respect a response? We have been loyal customer's for the past 8 years and would just expect some courtesy. Our business might be a drop in the bucket for your company, but service goes a long way to keeping a customer happy. Your urgent response is appreciated.<br> <br> Please go & read our appeal that was sent before calling us.