Delays in Funeral Cover payment.

Their Protea North branch refused to authorise a funeral cover payment on very nefarious grounds. The death notice document had corrections that whoever was filling in signed to acknowledge that the corrections were made by him. The other insurances, like old mutual, accepted the document without any reservation. We had to draw from our own account to assist the family to bury their loved one on Saturday 5 January 2019. Three days ago and yesterday I submitted my complaint and they never responded or just simply acknowledge my complaint.