Delays and unnecessary rigmarole

Good day,<br> <br> I am insured by CIB under a product underwritten by Rand Merchant Bank.<br> This morning I called you Customer Care to request a Settlement Letter I was advised to contact you VAF Insurance Claims which I promptly did. I was provided with the process for filing Total Loss Claims by the Customer Care.<br> After speaking with your VAF Insurance Claims I was told to ask the Insurance Company to send a notification to the bank of the Total Loss on a Letterhead, which they did earlier today.<br> I received an email asking that the Insurer amend the notification to reflect whether the originals will be collected, which this was promptly provided.<br> A few minutes ago I received another mail from your VAF Insurance Claims informing me that the correct notification form/template was not used.<br> After numerous mailings, your VAF Insurance Claims only informs me at close of business that there is a set template/form to be used.<br> What kind of service is this??<br> Let's let them believe they are doing the right thing then at the end we whip out the surprise??<br> I am in a desperate situation without a vehicle, driving a rental that is quickly coming to its rental period end. I see zero compassion