NM
NOMALIZO M
1 reviews | Active since Feb 2024
22 May 2026, 12:48
Delaying valid claim despite overvoltage report.
South African HomeLoans delaying valid claim 5 months despite adjuster confirming overvoltage damage.
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Replies (2)
Standard Bank's replyOfficial
22 May 2026, 13:14Dear Nomalizo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 May 2026, 13:14
Official
Dear Nomalizo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
NM
NOMALIZO M's updateReviewer Update
22 May 2026, 14:07Hi Standard bank HelloPeter Team:
Thanks for responding. This is a South African HomeLoans policy underwritten by Standard Bank.
The claim for overvoltage damage has been delayed for 5 months despite your appointed adjuster confirming the cause. I've now escalated to the Ombudsman for Short Term Insurance.
Please provide an update on payment/settlement of the claim within 48 hours and respond directly to my OSTI case number once assigned.
Thanks for responding. This is a South African HomeLoans policy underwritten by Standard Bank.
The claim for overvoltage damage has been delayed for 5 months despite your appointed adjuster confirming the cause. I've now escalated to the Ombudsman for Short Term Insurance.
Please provide an update on payment/settlement of the claim within 48 hours and respond directly to my OSTI case number once assigned.
NM
NOMALIZO M's update22 May 2026, 14:07
Reviewer Update
Hi Standard bank HelloPeter Team:
Thanks for responding. This is a South African HomeLoans policy underwritten by Standard Bank.
The claim for overvoltage damage has been delayed for 5 months despite your appointed adjuster confirming the cause. I've now escalated to the Ombudsman for Short Term Insurance.
Please provide an update on payment/settlement of the claim within 48 hours and respond directly to my OSTI case number once assigned.
Thanks for responding. This is a South African HomeLoans policy underwritten by Standard Bank.
The claim for overvoltage damage has been delayed for 5 months despite your appointed adjuster confirming the cause. I've now escalated to the Ombudsman for Short Term Insurance.
Please provide an update on payment/settlement of the claim within 48 hours and respond directly to my OSTI case number once assigned.