PN
Portia N

1 reviews | Active since Jun 2014

25 Oct 2016, 15:59

DELAYING TO GIVE TITLE DEED

<p>I'm selling my house,everything was done and signed off as 13/10/2016 but the process has come to a standstill as standard bank doesnt provide my attorneys with an original title deed,its been over a month now,when i called no proper explanation as to why,just that the matter will be escallated,this is just terrible as i have been a loyal customer to them</p>

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Replies (5)
Standard Bank
Standard Bank's reply26 Oct 2016, 11:59
Official

Good day Portia

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply27 Oct 2016, 09:13
Official

Good day Portia

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply02 Nov 2016, 12:40
Official

We appreciate you bringing this matter to our attention. Kindly accept our sincere apologies for the service breakdown you experienced with our institution.

As per our telephone conversation, this matter has been addressed with you and we agreed on the way forward.

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Lucy Mo***eng
Complaint Resolution Centre
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*** (fax)
***

Standard Bank
Standard Bank's reply02 Nov 2016, 12:40
Official

We appreciate you bringing this matter to our attention. Kindly accept our sincere apologies for the service breakdown you experienced with our institution.

As per our telephone conversation, this matter has been addressed with you and we agreed on the way forward.

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply02 Nov 2016, 12:40
Official

We appreciate you bringing this matter to our attention. Kindly accept our sincere apologies for the service breakdown you experienced with our institution.

As per our telephone conversation, this matter has been addressed with you and we agreed on the way forward.

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***