FM
Francis M

1 reviews | Active since Nov 2024

05 Nov 2024, 15:08

Delaying of ***** investigation by the bank

My name is Francis Mabunda and i have encountered the problem with standard bank related to my account in May. I discovered that there is ***** committed under my account and reported to the nearest branch and the bank requested me to go to the police station to do affidavit because they suspect a case of *****, after submitting the affidavit and ***** case was opened at the bank and I was informed that the ***** team will investigating the case. The case given to me is 047205 , and instructed not to use the bank card however withdraw inside the bank. From June I've been withdrawing from inside the bank while waiting for the findings of their investigation . While waiting they kept on phoning looking for the same information that was given since May but there is no report back on how far is the investigation, in October when i wanted to withdraw my salary i was informed that the account is blocked. Since my salary is blocked and couldn't access it I feel being disrespected and treated unfairly cause my family suffered the consequences. I can't wait for 5 going to 6 months without any feedback from the bank while all my debits are being affected and it destroyed my reputation and my credit profile. I want the smooth running of the investigation however i won't tolerate it if it affects my salary and my survival with family . I've been a Standard bank client for almost 30 years the this !

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Replies (1)
Standard Bank
Standard Bank's reply05 Nov 2024, 15:11
Official
Good day Francis.

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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