1 reviews | Active since Jun 2014
Delayed swiping transaction
Yesterday evening I received 22 swiping transactions amounting to a sum of R5150.83 which were all old transactions, up to 5 months back. Absa says its your fault, or your customers fault who did late Banking. Your customers I mean YDE, Shoprite Evander, Shoprite Middestand (Bloemfontein), Throughworths Three rives, Checkers Voortrekker, KFC Embalenle, Chiken licken Mall@emba, Checkers riverwalk, Debonairs Embalenhle, KFC nigel, OREGON SPUR, Checkershyper Bloemfontein, Thruworths mimosa mall, Shoprite Markspark. Whom all these transactions to.
This is very confusing, is it not that when you swipe some money should be reserved and given over as they claim for it, and this should happen within a matter of days.
I am very traumatized by this. Clearly this is not my fault, and I should be reimbursed soon enough, I am not responsible for doing banking,Otherwise whats the point of swiping at the time you have money, or even keeping money on the bank for them to safeguard it and release it accordingly with all the charges it should be made easier for us. I believe the moment you swipe and there is no money you get a decline. So the purchase went through for me at the time simply because we had money for that then. But not yesterday I did not go to Thruworths and buy a R1099 WINTER coat, because I know I don't have money for that I had other plans for my money. They should know this.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Niyaaz Jardine
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Dear Winnie
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Winnie
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Winnie
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Winnie
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
