Delayed Service - Home Application

I write this letter with the hope of a response and my last channel of actually getting information.<br> <br> Long Story short I app**** for a home loan application(***) in Feb this year. Upon sending all necessary documents my application was still closed without any notification. After contacting them again they confirmed they did actually receive the documents and reinstated the application(***) and it would take about 3-5 days. This was on the 07 Mar. After numerous and lengthy calls to Std Bank ***) I have dealt with Thando Mashiana on numerous occasions that have escalated with Sandra Kroutz and had promises of feedback but still none to date. Last week Fri I called and spoke to a team leader Eden Fyn who also promised to call back and sort it out.<br> <br> I sent an email to [Email Removed] on 27/03/2015 and also received no response after they told me to send my complaint there. <br> <br> Eden has just confirmed that they want 6month bank statement and its a requirement. Why would it take this long and why was this not a problem when a spoke to so many people before and from the start. Absolutely disgusted!!!!