Delayed progress payment

Our bond finally got registered after three weeks with the lawyers. I submitted my first Progress Payment Request two weeks ago (8 March 2018). I was given a Service Number ( ********** 858) and said it had to be finalized by the 13th of March 2018. The time went and gone. I phoned the call center (13 March 2018) and all the person said was that someone is suppose to get back to me...no one did. I got an sms a day later saying that my Service Number has not been resolved. I asked my wife who is co signing the loan to ask her prestige banker contact to look into the situation. She came back a week later after I had already followed up with the call center every day. The original payment request was apparently not attached and no one phoned or followed up to get the document.

I sent it through to Entin (15 March 2018) at the the call centre, who was very friendly. On the 16th of March 2018 I got an email that required the approved plans and appointment of engineer. We have submitted the color copies of the approved plans with the application for a loan and with the lawyers to register the bond. I was amazed.. On the 19the of March the assessor finally arrived which told us we are at 50% completion. I phoned the call center on the 20the of March and the friendly guy said that the payment should be made either 20th or 22nd, due to the holiday. I phoned today and the lady said that it should be resolved tomorrow (23 March 2018). She can't tell me when they are going to load the payment. I have big bills to pay at the end of the month.

I gave them all the documentation with the application of the loan and with the lawyers to register the bond.

I don't understand why you can't just submit the progress payment request and then get the money. By this time in the building loan process they should have all the documentation.

If this keeps up we are going to get our fist payment when the house is finished.