Delayed Paid Up Letter

I have fully settled my vehicle finance account with Standard Bank, yet I have still not received my paid-up letter. I have contacted the call centre multiple times, and every time I am told that my query has been “escalated.” However, nothing has been resolved, and months have gone by with no progress.

This delay is unacceptable. Without this document, I cannot update my vehicle records with NaTIS, and Standard Bank is effectively holding up a process that should be completed immediately after final payment.

I expect urgent action on this matter. I have fulfilled my financial obligation, and Standard Bank is now failing to fulfil its responsibility.