1 reviews | Active since Apr 2016
Delayed NATIS Documents & Poor Service
Dear Standard Bank VAF Team,
I am disappointed with the poor service regarding my NATIS documents, which I requested on 6 January 2025. I was told they would take 7–10 working days, yet I have not received them.
When I followed up, I was told DSV couldn’t reach me, but I never received a missed call, voicemail, or message from Standard Bank VAF. Today, I called again and was asked multiple security questions. After verifying via SMA, Claudette Bleumeyer continued asking more questions, making the process unnecessarily long. I spent eight minutes on the call with no proper resolution.
I expect my documents to be delivered urgently and a clear explanation for these delays and poor communication. Please resolve this matter as soon as possible.
Sincerely, Mokgadi Phungo
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Please check your logs and you’ll see my delivery address.
Crossing my fingers 🙏🏽
Please check your logs and you’ll see my delivery address.
Crossing my fingers 🙏🏽