NL
Ndinae L

1 reviews | Active since Jul 2019

22 Aug 2022, 14:29

Delayed international payment for 22 days

Am writing this review with anger honesty i feel like crying for wat standard bank is doing to me, i made international payment on 1 August from std bank to uba bank in Nigeria, even today the recipient has not yet received the money i have been contacting standard bank for a long time and no 1 is coming with a solution, their international payment department is very pathetic and the don’t know how to to do their job, they can’t even find out with uba bank wat is causing the delay, and i wonder why standard bank have international payment system if they can’t resolve issues wen the recepient has not received the money, i have been using world remit and mama money before and if the recipient has not received the money they are able to resolve the issue, with standard bank they can’t even give u an answer why the recipient has not received the money the reason i use standard for international payment is because other apps have lower limit, standard bank solve this issue or i will come to ur branch and show u no mercy the way am angry right now i will even close this bank account. 22 days has passed now since i made payment honestly standard bank you are not good with international payment,u international payments department service is very poor.

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Replies (1)
Standard Bank
Standard Bank's reply22 Aug 2022, 15:04
Official
Good day Ndinae Lithudzha

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, Standard Bank Hello Peter Team ***