Delayed feedback

I sent a complaint about standard bank citing unauthorized debits as my reason for complaining. I received an email from Amanda Mnothoza, the senior consultant at the resolution centre indicating that the matter is with them and that i would be contacted soon. For me soon is not a turn around period. I believe this is a delaying tactic since no one has thus far given me a call or an email to let me know how far they are with the matter and how soon it can be resolved. It is difficult to trust what standard bank says as I have indicated in the previous report that I was given false details and information. I believe that this is not a complicated matter that could take this long to resolve. Wrong procedures were followed to retrieve money and the transactions should be reversed. As a customer at standard bank I should feel that my money in their care is safe and know that no one including standard bank is allowed to access my account without my authorization as per regulations set out in the NCR.