Delayed claim

I was an employee of standard bank from ***. I was unfairly dismissed and since we parted ways with them i haven't received my monies instead im told to contact Alexandra Forbes to get what is due to me. What frustrates me is that when i call Alexandra Forbes to enquir about my claim i find out it was not processed due to lack of information from standard bank or administrator to verify actuaries of my personal information.

I have called numerous times with regard to this problem and everytime im told they waiting for confirmation, when i ask who are the actuaries and where are they located im told they cant give that information away neither their contacts, i then requested to be Cced on the email still they cant do that.

My frustration is that the period this has been running has dragged for so long and it annoys me that im told after the confirmation the process will then takes its normal period of another 8-12 weeks for the claim to be paid out.

I kindly request your intervention on this matter.

Your response will be highly appreciated

Regards Lawrence.