Delayed Card Delivery

Last week I went to a Standard bank branch at the Matrix to re-order my cheque card, and requested it to be delivered at the same branch. On Monday I received notification that the card has been delivered at Westgate. I revisited the Matrix branch and it was confirmed that the card was supposed to be delivered at there yet they don't know how it ended up at Westgate.

I find it rather concerning that I am still waiting for my card and I haven't been informed when to expect it. Its ludicrous that I have been such a loyal client for several years yet I'm getting such poor service which is affecting my family and I. I'm really unhappy at this point!