Delayed bond proceed to pay out.

Standard Bank has appointed Bham and Dhaya Attorneys from Benoni to deal with my home loan, all documents were sent to them on the 10th of October, they were signed the following week and they only uploaded the documents on the 10th of November, my attorneys are still awaiting my proceed, each time I phone the bank they tell me thay they are escalating my inquiry however there is never record of my previous enquiry when I phone. It has now come to a point where 4 different families are now being effected because the proceed is taking so long to pay out. Each time I ask to speak to a higher authority I get told to send an email to complaints. This is absolutely terrible service from all sides. The worst experience. Bham and Dhaya are not equipped to handle accounts of this nature and Standard Bank should not acquire *********** companies as this one to handle matters on their behalf. I cannot get a firm answer from anyone as everyone is being so evasive with answers and all they say it has been escalated. I ADVISE PEOPLE TO REQUEST ANOTHER ATTORNEY IF STANDARD BANK OR ANY BANK FOR THAT MATTER APPOINTS BHAM AND DHAYA TO DEAL WITH THEIR CASE.