delay with refund

<p>A dispute was logged on the 09/03/2017 and agreed TAT was for me to have feedback /refund by the 09/04/2017 which we will move to the 10th as it was on a friday ..I cannot begin to explain the lack of feedback I have expirienced from the consultant Sinazo Sibiya i constantly have to email him/her finding out how far she is with the refund it was supposed to be paid to me on the 13th but because apparently the person who passes the credit was on "leave" everything came to a standstill and we all had to wait I was understanding of alll this and waited until this monday I was made another promise again that the money will be paid on the 18th after I am the one who followed up hours went by and sinazo made another promise that there is backlog because of the long weekend and the money will be paid today she will see to it that it is done.. I AGAIN!! had to humbly send her an email requesting confirmation of payment as the day is almost over and she has responds by telling me they are attending to the query and I should allow another 2working days ! why am i being charged a holding fee for such pathetic services? I refuse to pay that fee and rebuke such service from standard bank its unacceptable to not give a customer feedback ..my right to being treated fairly is violated is it possible for standard bank consultants to give clients feedback without us having to bug you all the time? and realistic feedback for that matter? I am very dissapointed</p>