WP
Warren P

1 reviews | Active since Jul 2011

13 May 2015, 14:16

Delay in transfer and registraion of property

I signed an offer to purchase for a property in August 2014 already. I received bond approval and paid 10% deposit. The problem lies with Standard bank advising that they need to re-upload all documents due to a systems issue they had. I can understand a few weeks to catch up but we are reaching a year of waiting for them to clean up their act. I could have invested the monies paid as deposit. I feel that the service received is totally unacceptable. I have contacted the lawyers dealing with this who advised they too are awaiting feedback from Standard Bank. <br> <br> I read up and did some investigation to these \system issues". It seems Standard bank has the most complaints out of all the banks in SA.<br> <br> [URL Removed]<br> <br> Regards<br> """

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Replies (1)
Standard Bank
Standard Bank's reply14 May 2015, 09:14
Official
Hello wakkie1,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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