delay in refund

i lodged a refund claim with the Debt Review deaprment on my closed account in which money was deposied into, this was on the 01/12/2015 and i submitted all the requested information and i was informed that it will take five working days to reflect into the given account number, today( 07/12/2015) i called to make a follow up only to be told that it will take a further 5 to 8 working days, i had explained in my calls with the consultants assisting me on the phone that this money is for my child and and was assured that it was to take five days which i patienly waited for today i get a different story, what am i going to feed my child if i have to wait for another week? this is unacceptable