Delay in receiving IT3b certificate - Again

Item: Standard Bank
Rating: 2
Author: Indresh S

Hi,

Note - same issue as last year.

For over a month now I've been trying to help my elderly father obtain an IT3b certificate (covering the interest income he earned on a fixed deposit for the tax year ended 2020 Feb 29).

I've sent several emails to Standard Bank and even visited the Claremont branch. So far all I have is a service request number: AD426783. However still no resolution.

Please assist asap as my father cannot file his tax return until this is resolved.

Regards, Indresh

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

23 Oct 2020, 00:25

Hello Indresh, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply23 Oct 2020, 00:25

Official

Standard Bank's replyOfficial

09 Nov 2020, 09:58

Dear Indresh

Thank you once again for posting your comments.

The matter has been sorted out with your father.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply09 Nov 2020, 09:58

Official

Dear Indresh

Thank you once again for posting your comments.

The matter has been sorted out with your father.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Indresh S's updateReviewer Update

09 Nov 2020, 17:25

Hi Clint,

Thank you for your assistance in resolving this.

However, this is very poor from Standard Bank - same as last year - lots of time wasted to get my father's certificate.

Indresh S's update09 Nov 2020, 17:25

Reviewer Update

Hi Clint,

Thank you for your assistance in resolving this.

However, this is very poor from Standard Bank - same as last year - lots of time wasted to get my father's certificate.