Delay in pension payout

I was retrenched end Nov 2014 and since then just experienced bad service from Standard bank.<br> When I followed up with Alexander Forbes on 2 Jan 2015 when my pension will be paid out, I discovered that the HR dept never send my pension claim forms to AF. I queried it with HR and it was then only send on 7 Jan 2015 to AF.<br> I laid a complaint with HR with ref no *** on 14 Jan 2015 to give me an explanation as to why they only sent my claim through on 7 Jan if my exit date was 30 Nov 2014 already but up to date nobody came back to me with good enough reason although I was promised that the manager will call back.<br> I want to use my pension money to clear my bond but because of the delay interest was charged and I had to pay instalments for Dec '14 and Jan '15 and therefore want to claim back all interest charged on my bond up to date of payout.<br> Urgent response is required or I have no alternative but to take the matter further <br> <br> Regards<br> Patrys