Delay in everything
I don’t know what I must do in order to be assisted.... so I app**** for a credit card, got a call from a agent on Wednesday. Everything was done and approved, the following day at 8.57 am I emailed all the required documents. I was told by the sales agent that I will get the card by Saturday. To my surprise I get a call from another agent who asked if I send documents, which I confirmed I did..... I am getting all these calls from sales agents that are really not fruitful. Why is there a delay ? I need the card to make funeral arrangements for my cousin’s funeral. Why cannt you help me ?
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Replies (2)
Standard Bank's replyOfficial
08 Jul 2019, 09:38Dear Sasanki
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply08 Jul 2019, 09:38
Official
Dear Sasanki
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Best regards,
Standard Bank's replyOfficial
12 Jul 2019, 14:19Dear Sasanki Molaudzi
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Levi van Den Berg
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Levi van Den Berg
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply12 Jul 2019, 14:19
Official
Dear Sasanki Molaudzi
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Levi van Den Berg
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Levi van Den Berg
Complaint Resolution Centre
***
Best regards,