MK
Munyaradzi K
1 reviews | Active since Aug 2012
11 Jun 2019, 21:02
Delay in eft from Standard bank to FNB, exceeding defined timelines
I made an eft on 4 June to FNB and to this day it has not reflected on the FNB side. Based on what the site say, “3 Business Working days” This has been passed already and still not reflecting on fnb side. The money cannot simply disappear and not be traceable. I want a prompt resolution for this as it has caused me a great inconvenience.. Why publish such a an SLA if if cannot be adhered to? This is inconvenient and annoying. This is “Moving Forward” to nowhere as it stands.
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Standard Bank's replyOfficial
12 Jun 2019, 03:13Hello Munyaradzi Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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Standard Bank's reply12 Jun 2019, 03:13
Official
Hello Munyaradzi Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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*** *** (fax)
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