JK
June K

1 reviews | Active since Apr 2015

20 Apr 2015, 16:02

Delay in credit card application

11 April - App**** for credit card and was told everything was approved and I would get a sms in 5-7 days to say my card was at the Westville Branch.<br> 20 April (morning) - followed up telephonically to see if my card was ready perhaps. Noma promised to speak to management and respond to me in a couple of hours as the card had not yet been processed due to a system fault, let alone issued. She would check with management to see if they could put a rush on the card. No phone call or e-mail so at 15h00 I was sitting in front of her.<br> 20 April (15h00) - After Noma made a call the bottom line was that she had to resubmit my application and that within 24 hours the card should reflect on my account. This however does not mean that the card will be available within 24 hours but could take another 5-7 days!!!! <br> In order to hire a car for a holiday I am going on this weekend I am now forced to travel with a large sum of cash which is totally unacceptable for a lady travelling alone!<br> <br> Not acceptable Standard Bank!!! Not happy!!!

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Replies (1)
Standard Bank
Standard Bank's reply21 Apr 2015, 14:37
Official
Hello JuneKroukamp,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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