Delay disables business

Item: Standard Bank
Rating: 1
Author: Annette E

ref: ********** 569, ********** 621; ********** 490. Technical problem with signing into internet banking to obtain history statement reported twice no action to be expected for 10 days. This brings our business to a standstill moving our account.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

02 May 2018, 10:36

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply02 May 2018, 10:36

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Annette E's updateReviewer Update

03 May 2018, 13:10

Do they really think that a computerised reply is going to fix it, no.... it has now gone from bad to worse, now have to go to a branch because staff do not know what they are doing. Thank goodness I do not bank with this bank in my personal capacity!!!!!

Annette E's update03 May 2018, 13:10

Reviewer Update