DEGRADING TREATMENT!!

I was at Wilkopies branch yesterday(19/12/2022) for a STANLIP MATTER but was very disappointed with the horrible service received. I walked in the branch around 11:00a.m and registered my name at service desk. I was number 20 on the list. We only started to be serviced around 13:00 because there was load shedding and the generator was not working. They waited for the technician for that long and I was very patient. My problem started when I noticed that there were clients who found me in the branch but were assisted before me. I went to service desk and asked the gentleman what was happening as I have been long waiting, he checked my name on the system and it had apparently disappeared but it was there before "IMPORTANT CLIENTS" walked in, he said he will tell the consultants to call my surname to assist me and nothing happened. I approached the service desk about 4 times before I could be helped. I WAS FURIOUS, IN FLAMES, I was only helped at 15: 28 after all the " IMPORTANT CLIENTS" were helped. I don't know whether it was a matter of colour or what? I was only assisted after I had asked to speak to the manager who was apparently in a meeting. Standard Bank your staff were a disappointment, especially SERVICE DESK. I asked for the Manager's email address and he gave me an incorrect email address, as I've been trying to send an email but it fails. Just imagine! I was so angry that I even forgot to take the service desk guys' name. My experience was DEGRADING.