Degraded Service for Phone in Customers

Standard Bank do not allow Customers to call branches directly for queries. You are forced to call their call centre who pass on messages to the branches which will be responded to if and when they feel like it.<br> On 01/04/2016 I was forced through this process. The Call Centre passed on a message to K90 Boksburg branch and I was lucky enough to receive a call back. True to their poor service, their staff member (Kgomotso) matched their lack of focus on phone in Customers as I was first told that I need to email her on Thursday to remind her to order my currency and then secondly when I told her it was not my responsibility to make sure she does her job she slammed the phone down on me. Numerous follow up attempts to the Call Centre to check that my currency order are in fact in place, on track and correct with the increased value are now being ignored completely by the branch. A formal complaint ref *** has also not yielded any feedback or follow up. <br> As things stand right now, I have no idea whether I will be wasting my time going in to the branch to be met with their poor service face-to-face.