Degraded and ill treated customer

Hi, it saddens me that it had to come to this point. I opened an account with STD bank earlier this year. It took two days due to outstanding requirements from my side. I went back to the Walmer Park branch the following day endured a long wait understandable due to Covid...The same consultant assisted me, i asked about internet banking etc, she reassured me everything has been set up and is in order. After a day or two i tried using the app to no avail. I went to Greenacres branch where i arrived with my 8yr old daughter just before 10am only to be help just before 3pm. By this time my daughter is hungry,however i had no accesss to my funds due to the app not working. The consultant at this branch informed me all my details were taken down incorrectly by the lady who opened my account, hence i could not log onto the app. Spend another hour inside left before the branch closed with the assurance that all is well. Hungry and tired i rushed home with my daughter. Attempted to use the app to my suprise still not able to gain access. I then went back to Walmer Park waited long, left and returned a day later due to my work schedule i could not sit whole day at a branch. On my arrival the lady at the door who is fami**** with my face and problem was embarrassed and shockingly asked if i was still experiencing difficulty. She assisted with setting up cellphone confirmation of transactions and informed me that i have to go in the branch to be assisted with the app issue, i could not wait as the que was endless. I then went back to Greenacres branch after deciding to take a leave day to resolve this ongoing query. After a long que wait outside i entered the bank and was referred to an app specialist, to my Glory almost 3hours passed with no luck, being send from pillar to post again with my daughter. I eventually asked for the manager, Rebecca who listened to my complaint and reassured me she will escalate and contact me back. Wow a month has gone no call back from Greenacres manager Rebecca. I left the bank without the app working months after i opened my account. After two days i received a call before 8pm from a lady asking me to explaing this very long story to her, upon which i refuse as it was after hours. The following day i received a call from a different lady this time again asking me to explaing the whole story upon which i did and she was going to resolve it...What a joke after months of being ill treated and **** to by staff. Spending hours and using my own transport and data to have their error fixed. No apology, No follow up, No email. Im disgusted by them and their service. Their client service is not world class at all. They chasing number instead of focusing on treating customers with dignity, integrity and fairness. Honestly if it had not been for a consultant Miss Roleen (thank you), who i personally know who took her personal time to assist me i would have closed my account and not recommend them to anyone. I mentioned in the branch that had i been a wealtht white client my problem would have been resolved the same day and shockingly a white consultant nodded her head... Standard Bank my account might not have six zero figures but i placed my trust in you when i stepped in your building and opened my account, but was left feeling like i am not acknowledge and respected, due to a fault of your consultant with the initial opening of my account.